FAQ

    What is COSMOBOX?

    COSMOBOX is a cloud hosting provider. We offer online storage/remote backup capacity, sophisticated uploading and downloading tools. With COSMOBOX you can store, organize, and share you personal or company's files, images, videos, audio and flash on the same place.Share your files with colleauges,family and friends easy and fast from anywhere around the world ! With COSMOBOX you can always be secured that your personal files will never be lost ,and you can access and share them any time you need!

    Why should I use COSMOBOX?

    Whenever you need to send a file that is too large for e-mail, COSMOBOX can help. If you need secure remote storage capacity for off-site backups, COSMOBOX offers solutions for you. If you want to access personal data from a variety of computers all around the world without the need to carry around a USB stick,memory cards ect. , COSMOBOX is a perfect way of doing so.You can access and work on your files from different places without the need to constantly e-mail the material you are working at.You can start your document at work,and later finish it at home on a file saved on your COSMOBOX cloud. Be anywhere and be able to access your materials easily!

    Can I search for files other people uploaded?

    No, because not everyone wishes to share the files they upload with everyone else. This way COSMOBOX can be used to share files with anyone you choose to, as well as keep it for yourself as a backup or to download from anywhere in the world.

    How do I add or upload files to my Cosmobox Account ?

    Simply register on Cosmobox.org website and use the navigation bar at the top of the home page in order to upload your files.As a registered user you can benefit basic Cosmobox features for storing and accessing your personal files. For a professional use ,more storage space and faster service you can upgrade to Premium account any enjoy the full benefits of cosmobox cloud hosting services.

    What kind of files can be uploaded?

    All kinds of your personal stuff: from your party photos to an important document,all of them created personally by you - the user. The only restrictions are for copyrighted material. Please refer to our TOS for more info on COSMOBOX terms of service and prohibition of usage of copyrighted materials.

    How to delete a file I uploaded?

    Simply use the Cosmobox Dashboard to perform any action you need with your personal files,such as create a new folder,move your files to certain folders, delete files and much more.

    Can I hotlink the stuff I upload?

    No. Hotlinking is not allowed on any kind of files uploaded to our servers.

    How do I get maximum download speed from your service?

    To gain maximum speed with COSMOBOX you must be a premium member of the site.

    I still have questions, what should I do?

    If you still have questions regarding our services don't hesitate to contact us using our Support Portal.

    How can I pay with bank transfer ?

    Payment via bank transfer is easy and secure system set through our partner Sofort . All you need to do is to chose your cosmobox plan, enter your e-mail address and you will be instantly e-mailed bank payment instructions. At your utmost convenience you can make the bank transfer through e-banking by filling out all relevant payment details that you will receive on your e-mail. Or if you do not use e-banking,you will visit your nearest bank office having your printed payment instructions with you! You will be given a period of 1 month in order to complete the bank transfer and also you are able to track the payment status.

    What is the benefit of paying through a reseller ?

    If you chose to pay via reseller you get the advantage of chosing among many different types of payments that would suit you the most ,like credit cards,e-wallets,e-banking,bank transfers etc. The prices of our products are the same ,so you benefit from the variety of payment possibilities. Paying through our reseller is also completely safe and secure way of purchase.