Cosmobox.org handles all refund requests individually. Our customer service specialists review and evaluate each refund request taking into account factors such as but not limited to usage, purchase time, date and method, issue described. Decision is made based on results of the internal investigation.
Cosmobox.org maintains a variety of payment options. Some of these payment options have recurring terms. Novafile.com will inform their customers when an intended purchase is recurring. The recurring billing information may be posted on Novafile.com pages that directs its customers to payment page, on the payment page itself or on the payment page of a 3rd party billing company depending in the technical ability of Novafile.com or 3rd billing party to post such a notice. Customers are urged to pay close attention to the posted terms on each of the pages leading to a purchase.